PixnovaAI Privacy Policy
Last Updated: September 22, 2026
Overview
Operator
Shen Bo
Application
PixnovaAI for Android (com.lainc.pixvidai)
Privacy contact
This Privacy Policy explains how Shen Bo ("we," "us," or "our") handles personal information when you use PixnovaAI for Android and its supporting services (the "Service").
For account or content deletion, see Account and data deletion. You can submit a deletion request without installing or opening the app.
1. Information we process
| Information | What it includes |
|---|---|
| Account and guest information | Your email address, account identifiers, sign-in information, and profile details provided through your chosen sign-in method. Guest access uses a persistent, randomly generated installation identifier and a server-assigned user identifier. |
| Photos and generated content | Photos you submit, generated images and videos, and related task information such as the selected template, generation parameters, status, and history. The app also keeps local working copies and caches. |
| Device and connection information | Device model, Android and app versions, language, time zone, installation identifiers, IP address, and relevant request and diagnostic information. |
| Purchase information | Product identifiers, order identifiers or purchase tokens, transaction status, and credit or subscription entitlements needed to verify and restore purchases. |
| Notification information | Push tokens and related installation information used to register and deliver service notifications. |
| Support correspondence | Your email address, messages, and attachments when you contact us, including information needed to handle privacy requests. |
Google sign-in and email/password authentication use Firebase Authentication. We do not receive your Google password. Email/password credentials are handled by Firebase; our business services receive authentication tokens.
Payments are processed through Google Play Billing. We do not receive your payment card number or bank account details through this integration.
2. How we use information
We use information to provide guest access and sign-in, generate and deliver content, manage tasks and accounts, verify purchases and entitlements, send service notifications, answer support requests, maintain service security, and meet applicable legal obligations.
We do not sell personal information or use submitted photos and generated content for advertising. Our service providers process this content on our behalf to provide the requested Service, not for sale, advertising, or independent model training.
The current Android app does not enable third-party product analytics or advertising attribution. Technical processing needed for authentication, generation, purchases, notifications, and service security still occurs.
Where applicable law requires a legal basis, we rely on providing the services you request, applicable legal obligations, or legitimate interests in operating and protecting the Service, subject to your rights. Where consent is required, we obtain it separately and provide a way to withdraw it.
3. Photos and AI processing
You choose photos through the Android system photo picker or take a photo using the system camera. Selecting a photo does not by itself upload it for generation. When you tap Generate, the selected photos are uploaded over an encrypted connection for cloud processing.
Our systems and the AI providers supporting the requested feature process the submitted photos, necessary generation parameters, and resulting content. If a submitted photo contains a face, that face is part of the image processed to create your requested result.
The app accepts photos as generation inputs. Generated outputs may be images or videos; the current Android app does not upload videos from your device.
Only submit photos that you have the right to use, including any necessary permission from people shown in them. Do not submit photos of anyone under 18.
4. Service providers and other recipients
We use the following services and categories of providers:
| Service or provider category | Purpose and relevant information |
|---|---|
| Google — Firebase Authentication | Registration, sign-in, verification, password resets, and authentication security; processes credentials, account information, identifiers, and relevant technical information. |
| Google — Firebase Cloud Messaging and Firebase installations | Service notifications; processes push tokens, installation identifiers, and relevant app and device information. |
| Google Play | Purchases and subscriptions; processes payment information you provide to Google and supplies transaction information needed for our verification and entitlement management. |
| Cloud hosting, storage, and content-delivery providers | Operate the Service and store or deliver submitted photos, generated content, and related account, task, and request information. |
| AI generation providers | Process selected photos or derived images, generation parameters, and outputs to produce the requested content. |
| Email and support providers | Process contact details, messages, and attachments to support service correspondence and privacy requests. |
Firebase services operate under the applicable Firebase terms and data-processing terms. See Firebase's privacy information. Google Play payment processing is also subject to Google's Privacy Policy.
If you share a result through another app or service, the recipient you select receives that content and handles it under its own practices.
We may disclose information where necessary to comply with applicable law, respond to valid legal requests, address fraud or abuse, protect rights or safety, or carry out a business transfer with applicable protections.
5. Retention
Generated images and videos stored on our servers are subject to a 24-hour automatic-deletion policy. Save any results you want to keep to your own device.
This rule applies to generated works on our servers. It does not mean that your account, uploaded source photos, purchase records, or every related record is also deleted after 24 hours.
For other personal information, retention is based on its purpose: processing submitted photos and related tasks, maintaining account access and entitlements, handling support requests, resolving disputes, protecting against abuse, or satisfying applicable recordkeeping obligations. These purposes determine the relevant retention period; they do not authorize unrelated use of the information.
Account and content deletion requests are handled as described below. Any information that must remain for a legal obligation or a legitimate security or fraud-prevention reason is limited to that purpose. Where an exception or backup retention affects a deletion request, we explain the information concerned, the reason for retention, and the applicable period or deletion criteria.
6. Account and data deletion
Delete your account in the app
While signed in, go to Me → Settings → Delete account, read the notice, and confirm your request.
Delete an individual result
Open the generated result, choose Delete, and confirm. You can request deletion of a result without deleting your account.
Request deletion without using the app
Email hi@pixnova.ai using one of these subjects:
Include the account email address, if you have one, and enough information to identify the account or content concerned. Where possible, send the request from the email address associated with the account.
If you used guest access or cannot access your account email, contact us from an address where you can receive a reply. We may request limited additional information to locate the relevant data and verify your connection to it. You do not need to reinstall the app to submit a request.
Do not send passwords, verification codes, authentication tokens, or full payment card details.
Scope and handling
An account-deletion request covers your PixnovaAI account and its associated personal information, including related sign-in records, submitted content, generated results, and account-linked service records, subject to the retention exceptions described in Section 5. For information processed by providers on our behalf, we also arrange or request deletion of the associated information under our control.
We handle requests without undue delay and within the time required by applicable law. If verification, additional processing time, or a retention exception is needed, we explain it. We inform you of the outcome of your request.
Deleting a PixnovaAI account does not delete your separate Google account, automatically cancel a Google Play subscription, or remove copies you saved to your device or shared elsewhere. Manage subscriptions in Google Play under Payments & subscriptions → Subscriptions.
Signing out, clearing app storage, or uninstalling the app does not itself request deletion of server-side account information. Save any results you wish to keep before requesting deletion.
7. Your controls and privacy rights
You choose which photos to provide through the system photo picker or camera. The app does not request access to your contacts, messages, microphone, or GPS location. Saving results on older Android versions may require storage permission.
You can control notification display in Android Settings → Apps → PixnovaAI → Notifications. When Firebase messaging is enabled, push registration can occur before notification-display permission is granted. Turning off notification display does not itself delete push registrations.
Depending on applicable law, you may have rights to access, correct, obtain a copy of, or delete personal information; restrict or object to processing; withdraw consent; or complain to a relevant data protection authority. Contact hi@pixnova.ai to exercise these rights. We may need to verify your request and will explain any applicable limitations.
8. Security and international processing
Connections between the app and our services use HTTPS/TLS. Photo uploads use storage addresses authorized by our servers. No method of transmission or storage can be guaranteed completely secure.
Our providers may process information outside your country, where privacy laws may differ. Applicable data-protection and international-transfer requirements govern that processing. Contact us for information about the providers and arrangements relevant to your data.
9. Children
PixnovaAI is intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact hi@pixnova.ai so that we can investigate and take appropriate action, including deletion where applicable.
10. Changes and contact
We may update this policy as the Service or our data practices change. We will update the date above and provide additional notice of material changes where required. Where a change requires consent, we will seek it separately.
For privacy questions, account or content deletion, and other data-rights requests, contact:
Shen Bo — PixnovaAI
Email: hi@pixnova.ai